Refund Policy for Z-Image

Last Updated: 2025-11-20

Credit Purchases and Usage

  1. Unused Credits: If you have purchased credits and have not used any of them, you may request a full refund within 14 days of the purchase date.

  2. Partially Used Credits: If you have used some of your purchased credits, we cannot offer a refund for the used portion. However, you may request a prorated refund for any unused credits within 14 days of the purchase date.

  3. Credit Expiration: Please note that credits have an expiration date. The specific expiration period will be clearly communicated at the time of purchase. No refunds will be issued for expired credits.

  4. Technical Issues: If you experience technical issues that prevent you from using Z-Image's 4K AI image generation service, please contact our support team immediately. We will work to resolve the issue and, if unable to do so, we will offer a full refund for unused credits or extend their expiration date, as appropriate.

Service Changes and Future Offerings

  1. Service Modifications: We may modify, suspend, or discontinue any aspect of Z-Image at any time. In such cases, we will provide notice and, if applicable, offer refunds or credits as appropriate.

  2. Future Services: This refund policy applies to our current credit-based system for Z-Image's 4K image generation and editing. If we introduce new services or payment models in the future (such as subscriptions), we will update this policy accordingly.

General Refund Terms

  1. Refund Process: To request a refund, please contact our support team at support@z-image.net. Please provide your account email and the reason for your refund request.

  2. Processing Time: Approved refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

  3. Abuse Prevention: We reserve the right to deny refund requests if we detect any abuse of our refund policy or violation of our Terms of Service.

  4. Changes to Policy: We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date.

  5. Currency: All refunds will be processed in the original currency of the purchase. Any currency exchange rates or fees are the responsibility of the customer.

By making a purchase on Z-Image, you acknowledge that you have read and agree to this refund policy.

For any questions regarding this policy, please contact us at support@z-image.net.